Customer issues passed to engineering
I have developed the co-ordination and tracking of the investigation of support issues in engineering from an initial chaotic state to a controlled mechanism with tool support with usage increasing over time.
Escalated Support Issues at IndigoVision
Handling of the investigation of support issues passed to the engineering department at IndigoVision fitted the capabilities and resources of the test team.
I established a documented process for support case escalations and defined the workflow that was then implemented using the Salesfore CRM software.
For more information on my technical contribution on escalated support cases please
Other investigation of customer issues
The obscure bugs that testing did not find