Summary

Combining current technologies and practice in IOT, Python development, with background in leadership, test management, and software development of large scale embedded systems.

Latest Updates

Dec 2021 to May 2022

Plugin development for connecting WiFI RF equipment into automation framework: Python, WiFi, OpenApi/Swagger, VISA.

Jul 2021 to Nov 2021

Medical device software test: Python, BLE, SPI, nrf52840.

Sep 2020 to Mar 2021

Plugin development for connecting WiFI RF equipment into automation framework: Python, git, WiFi, RF.

Contact

Phone: +44 (0)787 5164380

Email: contact@computething.co.uk

Managing support case escalations

Michael was the gateway between the IndigoVision's regional support teams and the engineering development teams. He established the process for this and defined the workflow implemented using the Salesfore CRM software.

The gateway role ensured that:

Cases passed to the development teams had sufficient information for investigation.
Developers were not distracted by external intrusions
Cases requiring further evidence or information could be passed to test team for reproduction
Further dialogue and invstigation by customer and support teams could take place if required

Investigating support case escalations

Michael was the gateway between the company's regional support teams and the engineering development teams. He established the process for this and defined the workflow implemented using the Salesfore CRM software. He ensured that any cases passed to the development teams had sufficient information to allow developers to work on issues.