Michael was the gateway between the IndigoVision's regional support teams and the engineering development teams. He established the process for this and defined the workflow implemented using the Salesfore CRM software.
The gateway role ensured that:
Michael was the gateway between the company's regional support teams and the engineering development teams. He established the process for this and defined the workflow implemented using the Salesfore CRM software. He ensured that any cases passed to the development teams had sufficient information to allow developers to work on issues.
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