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Investigating hard to solve problems

Some issues seen in the field or from testing require in-depth analysis before they understood

Investigating support case escalations

Michael investigated hard to solve problems, often creating scripts to analyse data and protocol analysis traces. Michael directly supported customers, which occasionally required site visits.


Analysing challenging problems in test

Achieving reliable transport of almost 1000 bursty high-bandwidth video streams; infrequent RTP timestamping errors; reliable display of 30+ HD video streams on a single workstation.