Social Care Alarm System Acceptance
['Initially engaged to lead the acceptance team for an outsourced product development, Michael transformed and grew the team to a broader test and system quality function.', 'He supported the outsourced organisation in adopting practices needed for successful product delivery.', 'He worked across different client and supplier organisations to promote common goals.']
Within the test/acceptance team Michael:
- Communicated impact of impact of events and behaviours in other parts of the client and supplier organisations.
- Provided a vision of the reliability and performance required for the success of the project.
- Directed the test team in filling the test and quality gaps in the product received for test.
- Mentored and trained members of the test team
- Adapted roles within the test team to the capabilities and interests of team members
Outside of the test/acceptance team Michael:
- Communicated the needs of the test team to other parts of the organisation
- Was relied on by senior management to provide a realistic view of the project status
- Was depended upon to give impact assessments of bugs and behaviours of the product
- Shared the vision of reliability and performance across the organisation
- Guided and supported software developers in both the supplier and client organistaions.